One of the contractors refuses disclose fee structure

From: Willow, Condo Contractors Red Flag

Date: 2023-04-13 01:18

1

One of the contractors refuses disclose fee structure

We’re having a 12-month contract with one of our contractors that already ends but entered auto-renewal period. However, the contractor doesn’t disclose their new fees of service and just tells us the fees will be adjusted. Is it legal?

As a consumer, I remember I had experience with Consumer Protection Ontario that an agreement should explicitly outline fees, if it expires, a new contract should kick in.

Maria,

2023-04-14 20:56

If that contract has auto renewal period without specifying the price growth in the contract it should be renewed with the same terms. If the quantity of services are changed a new price should be arranged. Yes, Willow, you are right, based on Consumer Protection Act all the services fees must be disclosed. But a company might not want to disclose their own cost. It is OK. They usually disclose their fees to create trust with a client.